Our Leadership Team

Nancy Durden

Billing Manager

Nancy began her career as a dental assistant and soon moved to the front office where it became clear that her attention to detail, team leadership and financial skills were a perfect fit for Office Manager.  After more than 35 years in dental office management roles, Nancy has been in providing billing support services to clients and leadership for Dental Office Support's growing team of posting and claims specialists since 2020.

Rees Cartin

Operations Manager

Rees came to Dental Office Support in 2018 with a successful background in sales, professional sports operations (hockey), call center operations and healthcare.  He creates and conducts training for all phases of insurance verification and remote entry work and leads a team of 12 full-time experts who focus on plan verifications, realtime eligibility and remote entry on Eaglesoft, Dentrix and Open Dental platforms.

Steve Cartin

Owner

Steve founded Dental Office Support in 2018 as the management division of Cartin Coaching and Management, LLC after having begun his work in the dental insurance industry in 1990.  With successive roles in operational consulting, business development, practice management consulting operations with Dental Systems, Inc. and Jameson Management, Steve has been guiding and advising solo and group dental practices since 2006.  He has held various roles in Practice Administration, Office Management and Treatment Coordination at the local practice level.